Monthly Archives: November 2010

Nov 2010

The following is from the October 2010 Drilling Down Newsletter.  Got a question about Customer Measurement, Management, Valuation, Retention, Loyalty, Defection?  Just ask your question.  Also, feel free to leave a comment and I’ll reply. Want to see the answers to previous questions?  Here’s the blog archive; the pre-blog newsletter archives are here. Q: I was wondering if you’ve done any work with, or given thought to, companies who have a cloud based Freemium business model? Should they be tracking usage (or anything) at the free level?  Should they be tracking usage at the paid level?  I’m sure......

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