Monthly Archives: December 2010

Dec 2010

The following is from the November 2010 Drilling Down Newsletter.  Got a question about Customer Measurement, Management, Valuation, Retention, Loyalty, Defection?  Just ask your question.  Also, feel free to leave a comment and I’ll reply. Want to see the answers to previous questions?  Here’s the blog archive; the pre-blog newsletter archives are here. Q: First off, I very much appreciate you sharing all this wonderful content on your blog and conferences such as eMetrics. A: Thanks for that! Q: My question is a simple one, but I think the answer may be hard: When does a visitor “need”......

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