Monthly Archives: May 2011


05
May 2011

The following is from the April 2011 Drilling Down Newsletter.  Got a question about Customer Measurement, Management, Valuation, Retention, Loyalty, Defection?  Just ask your question.  Also, feel free to leave a comment and I’ll reply. Want to see the answers to previous questions?  Here’s the blog archive; the pre-blog newsletter archives are here. Q: I purchased your book and have a few questions you can hopefully help me out with. A: Thanks for that, and sure! Q: We have 4 product lines and 2 of them are seasonal. i.e we have customers that year in year out purchase......

Read More